Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All sales of intimate products including tights and undergarments are final sale.  No returns or exchanges except for defective merchandise.

To complete your return, we require a receipt or proof of purchase. Please email Diamond Dancewear for a Return Authorization Number.  On your request, please let us know why the item is being returned and if the item is being returned for exchange or refund.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Diamonddancewear16@gmail.com

Final Sale Item (if applicable)
Only regular and normal sale priced items may be refunded. Final Sale Items, clearly marked in red ink and bold lettering, cannot be refunded.

Shipping
To return your product, you should mail your product to:
Diamond Dancewear
5370 Schaefer Avenue, Suite L
Chino, CA 91710
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.